Privacy Notice

Privacy Policy

Your privacy and data security are significant to us. This policy outlines how Finix Wholesale (“we”)  collects, uses, maintains and discloses information collected from users of the Finix Wholesale website, customers and suppliers. This website is not intended for children, and we do not knowingly collect data relating to minors.

1. What information do we collect, and how will it be used

We only use your data when legally permitted, typically:

  • To perform a contract with you

  • To fulfil legitimate business interests (without overriding your rights)

  • To comply with legal obligations

We may collect and store:

  • Identity Data – Name, DOB, gender, etc.

  • Contact Data – Email, phone, addresses

  • Financial Data – Payment information

  • Transaction Data – Order and payment history

  • Technical Data – IP address, device info

  • Profile & Usage Data – Preferences, feedback, website activity

  • Marketing Preferences – Your opted-in communication settings

This information supports our operations, customer service, order fulfilment, and marketing efforts. Data is retained only while the business relationship remains active. After inactivity, we anonymise or delete data where possible.

 

2. Account, Communication & Marketing

  • We use your contact details to send order confirmations, shipping updates, and respond to product queries.

  • Phone numbers may be used for direct communication if needed.

  • We retain marketing preference data for up to two years. You can unsubscribe at any time via the link in our emails.

 

 

3. Website Analytics & Cookies

We collect data on how our website is accessed, including device type, browser, and navigation paths. This helps us improve the user experience.

  • We use cookies for functionality (not advertising). If cookies are disabled, some site features may not function properly.

  • We log IP addresses for security monitoring during login sessions.

 

 

4. Data Sharing & Third Parties

We do not sell your data. However, we use secure, GDPR-compliant third-party services to store and process data:

  • Microsoft –  Your data security is paramount. Our CRM and email systems are powered by Microsoft technologies with built-in security and encryption. Learn more about Microsoft's GDPR solutions upon request. Visit Microsoft's Privacy Policy.

  • Google – To enhance our website and services, we analyse website data via Google Analytics. We've ensured Google handles your data securely. More details can be found at: Google - Privacy Policy.

  • GoDaddy –Our website and database are hosted on GoDaddy's secure servers. GoDaddy's privacy policy is now GDPR compliant.GoDaddy - Privacy Policy.

  • Mailchimp/Mandrill – We use this platform for transactional and marketing emails, sharing only essential contact details. Learn about Mailchimp's GDPR compliance here: MailChimp - GDPR.

We ensure all providers follow strict data protection protocols.

 

 

5. Supplementary Data & Recruitment

We may obtain publicly available data (e.g. Companies House or LinkedIn) to maintain accurate records and tailor communications.

If you apply for a job, we only use your application data for recruitment and delete it after six months unless otherwise stated.

 

 

6. Credit Applications

For credit accounts, we may request ID such as a driving license or passport and proof of address. If credit is refused, your data is deleted. If accepted, sensitive documents are deleted, and only essential information is retained.

In cases of non-payment, personal data may be shared with debt recovery agents.

 

 

7. Data Storage & Security

All data is hosted within the EEA with providers that meet industry security standards (e.g., ISO27001). Access to personal data is limited and protected by strong security protocols.

 

 

8. Your Rights

You have the right to:

  • Access or correct your data

  • Request erasure or restrict processing

  • Object to marketing or data use

  • Withdraw consent at any time.

To exercise any of these rights, please contact us directly.

 

 

9. Updates to This Policy

We revise this policy from time to time to reflect changes in our practices or legal requirements. Please review it occasionally to stay informed.

Last updated: 10 March 2024

 

 

Contact Us

If you have questions or concerns about your data, please get in touch:

Finix Wholesale
Spacebox Business Park
Plume Street
Birmingham, B6 7RT
📧 [email protected]
📞 +44 (0) 121 4616834